Dispatcher

Liberty Waste Solutions is seeking a Dispatcher to coordinate daily service operations, manage communication between drivers, customers, and internal teams, and ensure efficient route execution. This role requires a highly organized, detail-oriented individual who can respond quickly to changing priorities, maintain accurate records, and provide exceptional customer service while supporting operational excellence. Key Responsibilities:  • Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.  • Dispatch calls to routes based upon designated route and driver location.  • Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.  • Distribute, collect and review route sheets for proper days end data entry.  • Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.  • May perform some additional responsibilities as assigned by the Operations Manager.]  • Interacts with customers, customer service department, sales, & Operations staff.  • Works with routing specialists to optimize routes.  • Fields incoming calls / emails from customers.  • Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.  • Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.   • Records and document information from drivers and distributes to appropriate departments.  • Communicates with maintenance shop personnel.  • Must be able to communicate effectively and professionally via email, telephone and two way devices.    Knowledge, Skills, Abilities and Competencies:  • Completion of high school. Post-secondary courses or diploma would be considered an asset.  • 1-2 years in a transportation, dispatch or customer service role.  • Strong communication and interpersonal skills.  • Strong customer focus.  • Proven ability to multi-task & ability to prioritize tasks.  • Proficient in MS Outlook, Excel, Word.  • Knowledge of industry an asset.  • Advanced skill level with software applications and word processing accuracy including adequate typing speed.   • Required to work extended hours including occasional weekends.  • Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.