HVAC Service Line Leader

Description FLSA Status: Non-Exempt (Overtime Eligible) Schedule: Full-time, 36+ hours/week Shift: Friday-Sunday 12-hour Shifts (6AM-6PM) Location: Duncan, South Carolina About Us: Ice Air is a manufacturer of innovative HVAC solutions serving the North America market. We are dedicated to providing reliable, quality, energy-efficient equipment for all new construction, replacement and retrofit projects. Over the last several years, Ice Air has developed innovative products that meet the environmental challenges of eliminating the need for fossil fuel sources to provide heating, cooling, domestic hot water and central water loop systems. Position Overview: The HVAC Repair Line Leader is responsible for overseeing daily operations of the repair line within a high-volume manufacturing environment. This role leads a small team of technicians to ensure efficient troubleshooting, repair, modification, and startup of HVAC and PTAC units while maintaining quality, safety, and production standards. The Repair Line Leader serves as the technical expert and primary point of escalation for complex service issues. Key Responsibilities: (Includes, but not limited to) Lead and oversee daily operations of the repair line, ensuring productivity and efficiency targets are met Supervise, coach, and support HVAC Technicians; provide hands-on guidance as needed Serve as escalation point for complex diagnostics, troubleshooting, and repair of HVAC/PTAC units Ensure proper interpretation and execution of wiring diagrams, unit rewiring, and system modifications Oversee and assist with unit modifications to meet customer-specific requirements, including: Control board installations Electric heat additions Backup heat wiring configurations Thermostat integrations (including digital and remote wall stats) Coordinate and verify completion of unit start-ups for new building installations Ensure accurate documentation and logging of: Start-ups Service calls and follow-ups Repairs and modifications Monitor quality standards and ensure all units meet company and customer specifications prior to release Partner with engineering, production, and quality teams to resolve recurring issues and improve processes Maintain a safe work environment and ensure compliance with all safety policies and procedures Assist with workflow planning, staffing needs, and prioritization of service line activities What We Offer: Competitive salary, bonus, and benefits package. Significant long-term growth opportunity. Collaborative and supportive work environment. Tuition Reimbursement Requirements Required Qualifications: Minimum 5+ years of HVAC experience required Strong working knowledge of PTAC (Packaged Terminal Air Conditioner) systems Prior experience in a high-volume manufacturing or production environment required Demonstrated leadership or supervisory experience preferred Advanced understanding of electrical systems, wiring diagrams, and mechanical components Strong diagnostic and problem-solving skills Ability to read and interpret technical drawings, schematics, and specifications Ability to lift, move, and install HVAC/PTAC units Ability to stand for extended periods and work in a manufacturing environment Frequent use of hand and power tools Ability to work in varying temperatures and industrial conditions Preferred Qualifications/Skills: Hardworking and responsible Ability to track long-term progress and follow through Excellent customer service and ability to resolve customer issues Good organizer with problem solving capabilities Ability to "sell" to customers' needs and present technical information Presentation, verbal communication and computer skills Personal Attributes Strong leadership and team development skills High attention to detail and commitment to quality Ability to manage multiple priorities in a fast-paced setting Effective communication and cross-functional collaboration skills Proactive mindset with a focus on continuous improvement