HVAC Service Technician

Description Residential Service HVAC Technician At Hoover, we're more than a home services company—we're a community. As a trusted local business experiencing rapid growth, we take pride in delivering quality work while creating an environment where employees feel supported, valued, and empowered to succeed. We're looking to add a skilled, customer-focused Residential Service HVAC Technician who is passionate about helping homeowners and delivering exceptional service. At Hoover, you get more than just a paycheck—you get the opportunity to grow your career with ongoing training, strong leadership support, and a company that treats employees like family. Compensation & Benefits • $28–$33/hour DOE • Medical, Dental, and Vision Insurance • Prescription Drug Coverage • Employee Assistance Program (EAP) • Company-Matched 401(k) Retirement Plan • Short-Term and Long-Term Disability Insurance • Life Insurance • Paid Time Off and Vacation • 6 Paid Holidays • Biweekly Pay • NB Fitness Discount Tools & Support • Company Vehicle, Gas Card, iPad, and Uniforms Provided • Dispatch from Home • Consistent Monday–Friday Schedule with On-Call Rotation • Ongoing Technical and Professional Development Training • Supportive Team Environment with Advancement Opportunities Responsibilities • Diagnose, troubleshoot, and repair residential HVAC systems, including furnaces, air conditioners, heat pumps, ductwork, ventilation systems, and thermostats • Educate homeowners on system performance, repair needs, and maintenance recommendations • Perform comprehensive whole-home HVAC safety inspections (60–90 minutes per visit) • Identify and recommend upgrades or preventative improvements, including indoor air quality solutions, system enhancements, and maintenance agreements • Prepare accurate estimates, invoices, and job documentation using ServiceTitan • Deliver exceptional customer service and build trust with homeowners through clear communication and professional recommendations • Participate in ongoing technical and customer service training Performance Expectations • Complete 3–4 service calls per day • Maintain a 70%+ conversion rate on recommended services • Conduct thorough whole-home safety inspections on every visit • Contribute to membership plan growth and customer retention • Maintain a callback rate below 3% through quality workmanship and attention to detail • Deliver consistent 5-star customer experiences • Build lasting relationships with homeowners through professionalism and trust Desired Traits • Accountable, dependable, and committed to delivering quality work • Professional with excellent communication and customer service skills • Coachable, team-oriented, and committed to continuous improvement • Integrity-driven with a commitment to quality workmanship and doing the job right the first time • Organized and able to maintain a clean vehicle, workspace, and professional appearance • Technically skilled with strong diagnostic and problem-solving abilities • Customer-focused and passionate about helping homeowners make informed decisions • Entrepreneurial and comfortable presenting solutions that improve comfort, efficiency, and system performance Requirements 3+ years of hands-on residential HVAC experience EPA certification is a plus Valid driver’s license Familiarity with ServiceTitan is a plus Boiler experience is a plus