Front Desk Manager

Description DoubleTree by Hilton Hotel Portland is proudly managed by StepStone Hospitality, a leading hospitality management company dedicated to delivering exceptional guest experiences and fostering team member growth. We are seeking a professional and customer-focused Front Desk Manager to lead daily front office operations. This role ensures outstanding guest service, effective team leadership, and smooth front desk performance. Key Responsibilities: Supervise, train, and support front desk team members Deliver exceptional guest service and resolve guest concerns Manage staff scheduling and shift coverage Oversee check-in and check-out operations Monitor reservations, occupancy, and revenue opportunities Ensure compliance with hotel policies and brand standards Coordinate with housekeeping and maintenance for room readiness Prepare reports and assist with operational planning Qualifications: Previous hotel front desk or hospitality management experience preferred Strong leadership and communication skills Excellent customer service abilities Experience with hotel PMS systems preferred Flexible schedule, including evenings, weekends, and holidays Benefits: Competitive salary (based on experience) Health, dental, and vision insurance Paid time off Employee discounts at Hilton Hotels & Resorts properties Career growth opportunities EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.